A people-focused approach to safety management, beyond compliance with safety rules and regulations, focuses on controlling hazards by understanding and influencing employee behaviour. An organisation that has a well-developed attitude to safety will have an interdependent, team-based culture.

Behavioural observation and feedback

A behavioural observation and feedback process is the cornerstone of behavioural safety improvement. The primary value of the tool is that it provides the opportunity for regular, engaging communication about safety. That is, through the process, talking about safety becomes a regular activity, encouraging the use of problem solving skills and initiative. The secondary benefit is that the process yields quality data that facilitates analysis and review, identifying further safety improvement opportunities.

There are a number of safety engagement / observation products on the market. LJM differentiates itself from other providers through coaching and follow-up. We ensure effective implementation and work with organisations to make sure our behavioural observation and feedback process is successfully adopted by an organisation. LJM's processes provide opportunities to engage people in discussions about safety and in problem solving better and safer ways of doing work. These discussions can make safety a positive experience that is personally beneficial for employees and contractors as well as managers.

Operational people are the largest group in the workforce with the highest risk exposure. It is essential that they are not left behind on the safety journey. Operational employees need to be given the opportunity to personalise the company's safety vision, values and goals so they are motivated to change.